F.A.Q.s

General FAQs

What types of products and services do you provide?

We offer thoughtfully curated wedding products and personalized services to support life's most meaningful moments. Our services include professional wedding consultation, elegant wedding and celebration gifts, milestone and anniversary keepsakes, birthday gifts and accessories, and custom-designed pieces to commemorate important transitions. In addition, we provide professional Notary Public services and passport application assistance.

What types of events do you support?

We serve a wide range of special events, including weddings and receptions, birthday celebrations, bachelor and bachelorette parties, graduations, team-building events, award ceremonies, and retirement celebrations. Each event is supported with refined products and guidance tailored to your occasion.

Do you offer wedding consultation services?

Yes. We provide professional wedding consultation to assist with planning, gift selection, and coordination support to help ensure your special day is beautifully organized and memorable.

Are your gifts customizable?

Yes. Many of our products are personalized to reflect names, dates, messages, themes, and colors. Custom pieces are designed with care to honor each client's vision.

Custom orders for Arribas items not currently available on our website may require additional time and cost due to Disney's official design review and approval process. Because each custom design must meet strict licensing and brand standards, pricing for these requests is higher and fulfillment timelines are extended. We appreciate your understanding and are happy to discuss available options or recommend comparable pieces currently offered in our collection.

How far in advance should I order personalized items?

Because personalized items are created especially for you, we recommend placing your order 2–3 months in advance to allow time for design, production, and delivery. For larger orders, detailed customization, or during peak seasons, ordering 3–4 months ahead is ideal.

Ordering early gives you time to review proofs, make any adjustments, and enjoy peace of mind knowing everything will be ready for your special event. If you're working with a specific date, feel free to contact us—we're happy to help you plan the best timeline.

Therefore, we recommend placing custom orders as early as possible to allow sufficient design and production time. Timelines vary by item and will be confirmed at the time of ordering.

When will I be charged for my order?

Your payment method will be authorized at checkout, but you will not be charged until we verify your item is in stock and ready to ship. This typically happens within 1–2 business days.

What happens if my item is out of stock?

We verify inventory before charging you. If an item is unavailable, we will contact you with options to wait for restock, choose a substitute, or cancel your order with no charge.

How long does it take to process my order?

Orders are typically processed and shipped within 2–3 business days after payment is captured. Processing and delivery times depend on the shipping service selected at checkout.

Upgraded Shipping Options Also Available

We offer UPS Next Day Air AM, UPS Next Day Air, Saturday Delivery, UPS 2 Day Air, UPS 3 Day Air, and United States Post Office for International Orders. Select your preferred shipping method during checkout to see estimated delivery times.

Can I cancel my order?

Yes! You can cancel anytime before payment is captured and your order ships. Contact us as soon as possible if you need to make changes.

Do you offer personalization?

Yes! Many of our luxury gifts and wedding items can be personalized. Please include all personalization details at checkout. We'll review them before processing to ensure accuracy.

What do I need for Notary services?

All signers must be present and bring a valid, government-issued photo ID. Documents must be unsigned prior to notarization.

Do you assist with passport applications?

Yes. We provide passport application assistance to help ensure your documents are properly prepared for submission.

Do you accept appointments and walk-ins?

Yes. We gladly accept walk-in clients for gifts, Notary, and passport services. Appointments are welcome but not required.

Do you offer bulk or event pricing?

Yes. We offer special pricing for weddings, corporate events, and large group orders.

What payment methods do you accept?

We accept multiple payment methods for your convenience.

How can I contact you?

You can reach us by phone or email during business hours for consultations, orders, and service inquiries.

Consultation Services FAQs

Is this an instant digital download?

No. Our consultations are not instant downloads. Digital consultations are conducted through email communication and include a final written summary and curated resources delivered within 3–5 business days after the email discussion concludes. Zoom consultations include a written summary delivered within 3–5 business days after your live session.

What is a digital consultation?

A digital consultation is a guided consultation conducted via email communication (no live meeting). After purchase, we exchange details and questions by email, and you receive a final written summary and curated resources within 3–5 business days after the discussion concludes.

How does Zoom work?

Zoom consultations are live virtual sessions conducted via Zoom only. Your session time is selected during the booking process. After your Zoom session, you'll receive a written summary and curated resources within 3–5 business days.

Where do I receive my summary and resources?

All consultation deliverables are provided through your customer account. To access them:
Log in → Account → Orders → Select your consultation order → Click the document link.
You can also visit our Client Portal page for detailed instructions.

♥ AllOccasion Registry FAQs

How does the AllOccasion Registry work?

Our AllOccasion Registry allows you to create a personalized gift registry for any celebration—weddings, birthdays, anniversaries, baby showers, and more. Simply complete our registry form, and we'll work with you to select products that match your style and needs. Once your registry is set up, you'll receive a unique link to share with friends and family so they can purchase gifts directly from your curated list.

What products can I add to my registry?

You can add any products from our collection to your registry, including personalized gifts, celebration accessories, keepsakes, and custom-designed pieces. During the setup process, we'll help you choose items that perfectly suit your event and preferences.

How do I share my registry with friends and family?

Once your registry is created, we'll send you a unique registry link via email. You can share this link with your guests through email, text message, social media, or printed invitations. Your guests can then browse your selected items and purchase gifts directly from your registry page.

Can I make changes to my registry after it's created?

Yes! You can request changes to your registry at any time. Simply contact us at wandacollins420@gmail.com or call (888) WJC-0863, and we'll be happy to add, remove, or update items on your registry.

How do gift-givers purchase from my registry?

Gift-givers simply click on your registry link, browse your selected items, and add their chosen gifts to their cart. They can complete their purchase directly through our website, and the items will be marked as purchased on your registry to avoid duplicate gifts.

Is there a fee to create a registry?

No! Creating an AllOccasion Registry is completely free. There are no setup fees or membership costs—just thoughtful gift curation and personalized service to make your celebration even more special.

How long does my registry stay active?

Your registry remains active through your event date and for 60 days afterward, giving guests plenty of time to purchase gifts. If you need to extend your registry beyond this period, just let us know and we'll be happy to accommodate your request.

How do I get started?

Getting started is easy! Visit our AllOccasion Registry page, complete the simple registration form, and we'll be in touch within 24 hours to help you create your perfect registry.